In addition to financial limits, Betano provides you with immediate tools so you can take breaks or block your gaming activity. All options are available in the “Player Protection” section of your account.
Pause and Blocking Tools
Activity Block
- Function: Restricts access to specific products, such as Sports Betting or Casino.
- Rules: The effect is Immediate. You can revoke the block at any time for individual products.
Time Out
- Function: Allows you to temporarily abstain from all betting activity.
- Duration: 24 hours, 7 days, 30 days, or 6 weeks.
- Rules: The effect is Immediate. You cannot reduce or revoke the duration. You can increase the period at any time.
Withdrawal Cancellation Block Function
This tool helps ensure that the money you request is withdrawn from your account.
- Purpose: Prevents you from cancelling the withdrawal impulsively, securing the payment process.
- Application Rules:
- Activate Block (“Do not allow cancellation”): The effect is Immediate.
- Deactivate Block (“Allow cancellation”): The request will take 24 hours to take effect.
Duration and Regulatory Tools
Session Timer and Official Clock
- Function: For your safety and according to Online Gaming Agency regulations, you will always see a clearly visible box on your screen showing your current session time and the official local time.
- Purpose: We want you to be able to monitor at all times how much time you spend on the platform, so you always stay in control of your activity and play responsibly.
Regulatory Self-Exclusion
- Function: Permanently restricts your gaming activity on the platform and with the Regulator.
- Duration: The minimum mandatory exclusion period is 2 years.
View Complete Responsible Gaming Policy
You can consult the complete policy and all legal details in the Responsible Gaming section within Betano's Terms and Conditions.