If your account was suspended due to inactivity, you can easily reactivate it from the platform without needing to contact support.
How to Reactivate It?
Follow these steps:
- Click on “LOGIN”
- Enter your usual credentials
- You will see a message indicating that your account is inactive
- Access the reactivation link available on the screen
- Complete the indicated steps
Once the process is finished, your account will be automatically reactivated.
What You Should Know?
This process is available for accounts that were suspended due to inactivity over an extended period.
It does not apply in the following cases:
- Account with "Activity Lock" active
- Accounts closed due to "self-exclusion"
- Accounts with the “Time Out” option active
- Accounts where personal data deletion was requested