To comply with the rules and procedures of the Buenos Aires City Lottery (LOTBA), your account must be verified in order to make deposits and use all platform features.
If your account is not yet verified, the system will restrict deposits and other activities until you complete the identity verification process.
Why do I need to verify my account?
Account verification is a legal and mandatory requirement that allows us to:
- Security: Confirm your identity and protect your account against unauthorized access.
- Transparency: Ensure that all financial transactions are made exclusively in your name.
- Legal compliance: Comply with current regulations established by the regulatory authority LOTBA.
What features may be limited if I don’t verify my account?
While your account remains “Not verified,” the following automatic restrictions will apply:
- You will not be able to make deposits.
- You will not be able to withdraw funds from your balance.
- Betting activity on Sports and Casino will be fully restricted.
Note: These operational limitations will be lifted immediately once the verification process is successfully approved by our team.
How do I verify my account?
To complete your account verification quickly from your phone, follow these steps:
- Login: Sign in to your Betano account.
- Path: Go to My Account > Profile > Verification.
- Direct access: You can also enter directly by clicking the official CABA Verification link.
- Upload: Follow the on-screen steps and upload the requested document photos (make sure your ID images are clear and sharp).
Once the information is submitted, our security team will review the documents within the usual processing times. Completing this step on time allows you to operate normally.